Queen Couture by Queen Russia
Being that every piece is custom for each individual customer’s specific measurements and color request, we cannot offer refunds. However, we still want our customers to be happy with our services. If a product does not fit for any reason, we are more than happy to alter it so that it will fit you. Please send an email including a picture of you wearing the piece and/or detailed description of alterations needed, so we can ensure it fits you perfectly.
All items must be returned and unwashed within 10 days for alterations.
We only offer one time alterations and do not cover return shipping cost.
For any further alterations after the first, there may be an additional labor charge.
Being that we do not have inventory premade and every piece is custom sewed one by one, by hand, to each customer’s specific measurements, height and color request, there is a turnaround time of 7-10 business days. This does not include 2-3 business day shipping time. You do have the option to pay additional rush order fee to receive your item(s) by a deadline.